Angry parents



This ebooklet provides information on why people become angry and what to be mindful of when working with angry parents. Recommended strategies and step-by-step guidelines are provided to assist in working with these parents successfully in schools.


  • General guidelines to de-escalate anger
  • Guidelines for meeting with angry parents including how to:
    • plan and prepare
    • assess the risk to you and others
    • what to do if the parent's anger escalates
    • move the parent into problem-solving mode (if possible)
    • seek additional help from outside the school, if necessary
    • school planning