Angry parents

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Description

This ebooklet provides information on why people become angry and what to be mindful of when working with angry parents. Recommended strategies and step-by-step guidelines are provided to assist in working with these parents successfully in schools.

General guidelines to de-escalate anger
Guidelines for meeting with angry parents including how to:
- plan and prepare
- assess the risk to you and others
- what to do if the parent's anger escalates
- move the parent into problem-solving mode (if possible)
- seek additional help from outside the school, if necessary
- school planning